Refunds & Event Attendance Policy
This policy explains the terms and conditions relating to ticket refunds, event cancellations, photography and filming at events organised by WAX Events or where tickets are sold through wax.events.
General Refund Policy
- Refunds are generally available when requested at least 7 days before the scheduled event start date, unless otherwise stated on the relevant event page.
- Refund requests made less than 7 days before an event will not normally be accepted, except where required by law.
- If you are unable to attend an event, please contact WAX Events as early as possible, providing your order number and booking details.
- Failure to attend an event does not automatically entitle you to a refund.
Event-Specific Exceptions
Some events may have different refund conditions, which will be specified on the individual event page or during the booking process.
Where event-specific conditions apply, these will take precedence over our standard 7-day refund policy, without affecting your statutory consumer rights.
Event Cancellations & Postponements
If an event is cancelled, postponed or significantly rescheduled, we will aim to notify ticket holders using the email address provided at the time of booking.
- Cancelled events: Ticket holders will be entitled to a refund of the ticket price and any additional fees refundable under applicable law.
- Postponed or rescheduled events: Existing tickets will normally remain valid for the new date. If you are unable to attend, you may request a refund in accordance with your statutory rights.
- Changes to event arrangements: Minor changes to event timings, attractions, activities or programmes do not automatically entitle ticket holders to a refund. Any requests will be considered in accordance with applicable consumer law.
Events may occasionally be affected by adverse weather, safety concerns or circumstances outside our reasonable control. The safety of attendees, staff and participants will always take priority.
Photography & Filming at Events
Photography, filming and other forms of media recording may take place at events organised by WAX Events.
By attending an event, you acknowledge that photographers, videographers and authorised media personnel may be present and that you may appear incidentally in photographs or video footage, including crowd shots and general event coverage.
Images and recordings captured at our events may be used for:
- WAX Events websites, social media channels and digital platforms.
- Marketing, advertising and promotional materials for current and future events.
- Event highlights, recaps and promotional videos.
- Press coverage, publicity and communications relating to our events.
WAX Events will handle identifiable images and recordings in accordance with applicable UK data protection legislation. Where additional consent is required, we will seek it.
If you would prefer not to be photographed or filmed, please inform a member of the event team or the photographer or videographer on the day. We will make reasonable efforts to accommodate your request, although we cannot guarantee exclusion from all general crowd footage or wide-angle event photographs.
We take particular care when photographing or filming children and will seek appropriate parental or guardian consent where required for identifiable, focused promotional content.
If you believe an image or recording featuring you or your child has been published and would like to raise a concern or request its removal, please contact WAX Events. Requests will be reviewed in accordance with applicable data protection rights.
Further information about how we handle personal information is available in our Privacy Policy.
Changes to This Policy
WAX Events reserves the right to update or amend this policy at any time.
Changes will apply to purchases made after the updated policy takes effect and will not retrospectively reduce the contractual or statutory rights of existing ticket holders.
Agreement to Terms
By purchasing a ticket through wax.events, you acknowledge this policy and any additional terms specified for the event.
Nothing in this policy affects your statutory consumer rights.
We recommend reviewing the individual event page and the applicable terms and conditions before completing your purchase.